Cancellation and refunds
Last updated: 13 November 2026
Cancel any time
One-time lifetime purchases have no renewal charges to cancel. Existing monthly subscribers can cancel their subscription from Account. Cancellation stops future renewal charges; you will not be charged again after cancellation, and Pro access continues until the end of the paid period. Cancellation does not automatically refund a payment already made.
EU/EEA withdrawal right
Consumers in the EU/EEA have a 14-day right of withdrawal for a new purchase. Request withdrawal and a refund by emailing Viltsu.peratalo@hotmail.fi within 14 days of the first payment. Include the account email and payment date so the payment can be located; never send your card details.
Other refund requests
Other refund requests are considered case by case. Email Viltsu.peratalo@hotmail.fi with your account email, payment date and the reason for your request. This policy does not limit mandatory consumer rights, including remedies for a service that is not supplied as required by law.